THANKS FOR SHOPPING JUSTOR PRODUCTS!
You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery. Exchanges and refunds are issued providing that the product has not been used and is not damaged. Please see the detailed information regarding returns below. Questions? We are here to help. Get in touch with us here.
SHIPPING We will ship your order as fast as we can, normally within 48 hours of placing your order. Once your order has been shipped, you will receive an e-mail with a shipment tracking number. Shipping rates and options are clearly stated on our website during the checkout process.
EU Citizens We ship to EU countries using Seur Internacional. Normal delivery time is 3-6 business days depending on how remote you live. The prices listed in the web shop are the price you will pay exclusive freight. Justor and Seur will handle all customs related matters for you. If you have your Seur tracking number, you can track your package here: Seur Tracking
Tracking your shipment You will receive an e-mail and/or sms with your tracking number once the order has been shipped, and/or when it arrives at your local pick up destination.
RETURNS You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery. Exchanges and refunds are issued providing the product has not been used and is not damaged. Refunds will be paid to your credit card and normally take 7 to 14 days before your account is credited. You are responsible for the return shipping costs. For our warranty info, please see below.
How to return or exchange an item:
- Write a short note where you tell us the reason for your return
- Send us the product(s) you want to return, together with the short note to the following address:
JustorOnline Talleres Trepat S.A., Avda. del Progrès 40, 08340 Vilassar de mar (Barcelona)
Please feel free to contact (firstname.lastname@example.org) with any questions you may have. We are here to help!
WARRANTYINFORMATION Our simple mission is to build the best products possible. We always seek to use the most advanced materials, technology and production methods. JustorOnline Talleres Trepat S.A. warrants all products to be free of defects in material or workmanship for a period of two (2) years from the date of purchase. If a Justor product fails due to defects in craftsmanship or materials, within the warranty period, we will repair or replace the product free of charge. Be aware that this warranty is limited to the original purchaser only.